About the role
A leading AI customer support company within Salesforce is seeking a Senior Product Manager to oversee a vital segment of their product portfolio. This role involves deeply understanding client challenges through various research methods and data analysis, then translating those insights into strategic product plans. The manager will coordinate with cross-functional teams to design, develop, and launch innovative solutions that utilize advanced AI and language models to improve customer engagement and operational efficiency.
Candidates should demonstrate expertise in identifying customer needs, balancing technical and business considerations, and effectively communicating strategic plans. The ability to influence stakeholders and lead projects with a clear focus on outcomes is essential. The role requires a collaborative mindset, with responsibilities including managing product timelines, assessing impact, and ensuring high standards of quality in every release. The work environment supports a hybrid model, requiring presence in the office at least three days weekly, fostering a culture of openness and teamwork.
This contract position is available in London or Dublin, targeting professionals passionate about advancing AI-driven communication tools. The successful applicant will be instrumental in delivering top-tier software solutions, measuring success through both qualitative and quantitative metrics, and maintaining a focus on user experience and product excellence. The role offers an exciting opportunity to contribute to the evolution of intelligent customer interaction platforms, emphasizing innovation and strategic impact.