Relationship Manager, Mid Market

At Salesforce's Fin division, the team focuses on delivering AI-powered customer support solutions that enhance business interactions across various channels. The role involves managing a portfolio of mid-market clients, fostering growth through strategic engagement, and aligning AI solutions with customer needs. The team emphasizes partnership, innovation, and long-term client success, working in a dynamic environment that values ownership and creativity.

The position requires extensive experience in SaaS sales, particularly in complex, high-velocity settings, with a proven track record of exceeding quotas and influencing enterprise decision-makers. Candidates should have a deep understanding of AI applications and the ability to communicate technical benefits effectively. The work is primarily remote, with a hybrid model encouraging in-person collaboration at least three days a week.

The role involves cross-functional collaboration with marketing, product, and customer success teams to translate customer insights into product improvements and go-to-market strategies. Success depends on strong communication skills, commercial instincts, leadership qualities, and a growth mindset. The company offers a supportive environment with resources for personal and professional development, emphasizing innovation and customer-centricity.