About the role
At Fin, now part of Salesforce, the sales team focuses on expanding the customer base for their AI-powered customer support platform. The role involves managing a portfolio of mid-market clients, fostering long-term relationships, and identifying opportunities for growth through upselling and cross-selling. The team emphasizes partnership and integrity, aiming to embed Fin’s solutions deeply into client operations to drive measurable business impact.
Day-to-day responsibilities include engaging with senior stakeholders to understand their needs, designing strategic plans for account growth, and collaborating with marketing, product, and customer success teams. The role requires a proven track record in SaaS sales, especially in complex environments, and familiarity with AI applications. The position offers a dynamic, fast-paced environment where ownership and creativity are highly valued.
The position is based in Sydney, Australia, with a hybrid work model requiring at least three days in the office weekly. Candidates should have over five years of experience managing a sales book, with at least three years in SaaS sales, and a strong ability to influence enterprise decision-makers. The company promotes a culture of growth, collaboration, and innovation, supporting employees to reach their full potential.