About the role
At Salesforce's Fin team, a forward deployed data scientist joins a group focused on leveraging data to improve customer support solutions. The role involves working directly with key clients to understand their support workflows, identify opportunities for AI-driven automation, and implement scalable data solutions. The team emphasizes collaboration across sales, success, and product departments to ensure customer needs are met and insights are integrated into product development.
Day-to-day, the data scientist will embed with customers, analyze their data, and prototype AI solutions that enhance support operations. They will guide clients on best practices for AI adoption, measure impact, and help scale these solutions. The role requires strong technical skills in SQL, Python, and AI/ML, along with excellent communication to bridge technical and business perspectives.
Candidates should have proven experience applying data science to real-world problems, especially in SaaS or customer-facing contexts. They must be adaptable, ownership-driven, and capable of working in ambiguous environments. Willingness to travel and work on-site with clients is essential. The position is a contract role, and the work can be performed remotely or on-site, depending on client needs.