About the role
At Salesforce, the company has integrated Fin, an AI Customer Agent, to enhance customer support and sales processes. The team focuses on delivering AI-driven solutions that resolve complex customer issues across multiple channels, with minimal setup. The role involves working closely with partners to ensure successful implementation and adoption of Fin's AI tools, contributing to the company's mission of transforming customer experience through innovative AI technology.
The Senior Partner Services Manager will oversee partner-delivered projects, ensuring smooth onboarding, certification, and ongoing development of service delivery partners. The role requires facilitating discovery of customer needs, translating them into deployment plans, and driving product adoption. The manager will also handle escalations, improve operational efficiency, and collaborate with various teams to deliver exceptional customer outcomes.
Candidates should have over six years of experience, including at least four in implementation management, with technical fluency in SaaS and AI concepts. The role demands strong communication skills, adaptability, and a customer-centric attitude. Experience with SaaS products, AI agents, APIs, and project management is preferred. The position offers a hybrid work environment in Chicago or San Francisco, with a salary range based on experience and location.