About the role
At Salesforce, the role is within the Customer Success & Solutions team, focusing on the integration and implementation of Fin's AI customer support tools. The person will oversee partner-delivered projects, ensuring successful deployment of AI features that address complex customer needs. The role involves onboarding and certifying new partners, managing project risks, and collaborating across teams to optimize customer outcomes.
Daily responsibilities include acting as the primary liaison for service delivery partners, facilitating discovery of customer objectives, and translating these into deployment plans. The manager will also drive product adoption, monitor KPIs, and lead quarterly reviews to ensure progress. The position emphasizes technical fluency, project management, and strong communication skills.
Candidates should have over six years of experience, including at least four in implementation management, with familiarity in SaaS, AI concepts, and API integrations. The role requires a positive attitude, curiosity, adaptability, and the ability to simplify complex topics for diverse audiences. The work is hybrid, based in San Francisco, with a focus on delivering high standards and customer success through strategic partner collaboration.