About the role
Gorgias is developing a platform that enables conversational commerce, integrating AI to enhance customer interactions across shopping, support, and re-engagement. The engineering team focuses on building scalable, reliable systems that support AI-driven features, with a strong emphasis on architecture, performance, and observability. The company values innovation, quality, and seamless user experience, aiming to transform ecommerce through intelligent automation.
The role of a Senior FullStack Engineer involves designing and evolving the AI agent platform, ensuring it is scalable and resilient. Daily tasks include implementing monitoring strategies, optimizing system performance, and collaborating with cross-functional teams to embed AI features into customer support workflows. Mentorship and strategic input are also key aspects of the position, shaping the company's technical direction.
Candidates should have over four years of experience in building scalable web applications, with expertise in system design, microservices, and cloud-native architectures. Proficiency in TypeScript, Node.js, React, and cloud platforms is required, along with experience using monitoring tools like Datadog or Prometheus. The role is hybrid, based in Belgrade, and involves working in a product-focused, innovative environment that encourages continuous learning and development.