About the role
Gorgias is a company focused on transforming customer service in ecommerce through AI-powered solutions. The team is dedicated to creating a seamless, personalized shopping experience by integrating conversational AI into support workflows. The role sits within the Customer Success department, emphasizing building strong client relationships and ensuring the effective adoption of AI features to maximize value for ecommerce brands.
The Enterprise AI Solutions Manager will manage a portfolio of around 65 ecommerce clients, guiding them through product adoption, automation, and AI integration. Daily tasks include developing account plans, analyzing workflows, troubleshooting issues, and supporting renewal processes. The role requires strategic thinking, proactive engagement, and collaboration with internal teams to optimize customer success.
Candidates should have over five years of experience in customer success or account management within SaaS environments, with a strong interest in AI, automation, and ecommerce. Excellent communication skills, curiosity, and the ability to handle multiple clients are essential. The position offers remote work options, with a focus on leveraging AI tools to improve operational efficiency and customer outcomes.