About the role
Gorgias is a company focused on transforming ecommerce customer interactions through AI-powered conversational platforms. Their team is dedicated to creating seamless, personalized shopping experiences that foster strong customer relationships. The company emphasizes innovation in AI and automation to enhance support and sales processes, aiming to lead the future of conversational commerce in the ecommerce space.
The role of an Enterprise AI Solutions Manager involves managing a portfolio of around 40 enterprise clients, including complex accounts. The person will build relationships with key stakeholders, guide product adoption, and optimize workflows using AI and automation. They will also identify risks, drive retention, and collaborate across teams to improve customer success and product strategies.
Candidates should have over five years of experience in customer success or related fields, with a strong background in managing complex enterprise accounts. They need excellent project management skills, the ability to influence stakeholders, and a passion for AI and automation. The position offers a hybrid work environment in Toronto and involves strategic, hands-on work to help clients scale their support operations and leverage AI effectively.