Gorgias

Gorgias is a comprehensive Conversational AI platform tailored for ecommerce brands, especially Shopify. It integrates AI-driven support, sales, and engagement features into a unified system, empowering brands to automate routine tickets and personalize customer interactions across multiple channels. Its AI agent is trained on ecommerce-specific conversations, enabling faster, more accurate responses that drive revenue.

Features

• AI Agent trained on ecommerce data
• Unified inbox across all channels (email, chat, SMS, social media)
• Automation of up to 60% of support tickets
• Rules-based customization, tone, and SOPs
• Shopify and 100+ app integrations
• Revenue attribution reporting
• Proactive customer engagement and upselling
• Seamless hand-offs to human agents

Who Is It For?

• Ecommerce brands using Shopify and other platforms
• Customer support teams seeking automation and personalization
• Marketing teams aiming to increase conversions through conversational engagement

Use Cases

• Automating routine customer inquiries
• Engaging shoppers at high-value moments
• Upselling and cross-selling opportunities
• Providing unified, omnichannel customer support

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Transform your ecommerce support with Gorgias — automate, personalize, and grow.