
Gorgias
Conversational AI platform for ecommerce customer support and engagement.
About Gorgias
Gorgias is a comprehensive Conversational AI platform tailored for ecommerce brands, especially Shopify. It integrates AI-driven support, sales, and engagement features into a unified system, empowering brands to automate routine tickets and personalize customer interactions across multiple channels. Its AI agent is trained on ecommerce-specific conversations, enabling faster, more accurate responses that drive revenue.
Features
- AI Agent trained on ecommerce data
- Unified inbox across all channels (email, chat, SMS, social media)
- Automation of up to 60% of support tickets
- Rules-based customization, tone, and SOPs
- Shopify and 100+ app integrations
- Revenue attribution reporting
- Proactive customer engagement and upselling
- Seamless hand-offs to human agents
Who Is It For?
- Ecommerce brands using Shopify and other platforms
- Customer support teams seeking automation and personalization
- Marketing teams aiming to increase conversions through conversational engagement
Use Cases
- Automating routine customer inquiries
- Engaging shoppers at high-value moments
- Upselling and cross-selling opportunities
- Providing unified, omnichannel customer support
Transform your ecommerce support with Gorgias — automate, personalize, and grow.