About the role
At Lorikeet, a company revolutionizing customer support with advanced AI solutions for fintech, healthtech, and marketplaces, the Senior Forward Deployed Product Manager role sits within the Forward Deployed Engineering team. This position focuses on managing strategic accounts using Lorikeet's Concierge AI, which handles complex customer interactions in regulated environments. The company is backed by prominent investors and serves large clients with high-volume support needs, emphasizing impactful and scalable AI-driven solutions.
The role involves leading deployments for major customers, aligning priorities between client executives and engineers, and owning account growth and retention. The manager will actively build, test, and deploy product improvements, leveraging internal tools to investigate issues and implement fixes without heavy engineering reliance. They will also identify expansion opportunities, navigate procurement and legal processes, and develop playbooks to support other product managers, contributing to the evolution of customer management practices as the company scales.
Ideal candidates have over six years of experience driving high-stakes customer outcomes, building trusted executive relationships, and growing enterprise accounts. Experience in startups or scale-ups, familiarity with AI product development, and the ability to analyze technical data independently are important. Bonus qualifications include background in regulated industries like fintech or healthcare and experience deploying AI products tied to measurable business results. The role is remote within the US, offering a culture valuing low ego, flexibility, diversity, and real-time performance recognition.