About the role
At Lorikeet, a company revolutionizing customer support with advanced AI solutions for fintech, healthtech, and marketplaces, the Forward Deployed Product Manager role is embedded within the Forward Deployed Engineering team. This position focuses on deploying and scaling Lorikeet's Concierge AI, which manages complex customer interactions in regulated environments, helping support teams handle high volumes efficiently and accurately.
Day-to-day responsibilities include leading customer deployments, managing a portfolio of growth accounts, and collaborating closely with Forward Deployed Engineers to implement and improve Concierge. The role involves hands-on product work such as building, testing, and deploying changes, as well as coaching customers to independently optimize their use of the AI. The manager also identifies expansion opportunities and drives product improvements based on customer feedback.
Ideal candidates have at least two years of experience owning customer outcomes in roles like account management, product, or consulting, preferably in startups or scale-ups. They should be comfortable working with AI products, analyzing technical data, and building trust with senior customer leaders. The role is hybrid, based in New York City with quarterly travel, and offers a culture valuing low ego, flexibility, diversity, and rapid career progression.