About the role
At Gorgias, the Head of Technical Solutions leads the technical team supporting enterprise merchants using their AI-driven conversational commerce platform. This role oversees both pre-sales and post-sales engineering groups that handle complex integrations and deployments for high-value clients. The team collaborates closely with sales, product, engineering, and customer success to ensure seamless delivery and customer satisfaction across North America, Europe, and Latin America.
Day-to-day responsibilities include managing and growing a distributed team of Solutions Engineers, engaging hands-on in technical discovery, prototype building, and code review. The role involves driving enterprise deal wins by partnering with sales on demos, proofs of concept, and technical negotiations. Post-sale, the leader defines scalable deployment packages and manages custom integrations, ensuring smooth handoffs and prioritizing capacity based on business impact and customer needs.
This position requires a blend of technical expertise and commercial acumen, including ownership of the professional services P&L, pricing strategy, and margin protection. The Head of Technical Solutions also enables sales and customer success teams through training and playbook development. Located in Toronto, this full-time role demands experience leading technical teams in enterprise environments and a strong understanding of AI-powered commerce solutions.