Forward Deployed Engineer

At Fin, now part of Salesforce, the team focuses on developing AI-powered customer support solutions. The company’s flagship product, Fin, is designed to help businesses deliver seamless, round-the-clock customer service across multiple channels, leveraging proprietary AI models. The team works closely with strategic clients to ensure the AI solutions meet real-world needs, fostering innovation and product improvement through direct customer engagement.

The role of a Forward Deployed Engineer involves working directly with customers to implement and optimize Fin’s AI capabilities. Daily tasks include understanding client challenges, coding alongside technical teams, and ensuring successful project delivery. The engineer also provides feedback to influence product development and shares best practices to help scale customer success initiatives.

Candidates should have a strong engineering background, experience with software development, and an interest in AI and machine learning. Proficiency in programming languages like Python or JavaScript, API integration skills, and excellent communication are essential. The position requires travel and on-site work with clients, with roles based in Chicago or San Francisco, and is offered as a contract.