About the role
At Salesforce, Fin is developing an AI Customer Agent that excels in providing continuous, high-quality customer support across various channels. The company’s R&D team focuses on leveraging data and AI to enhance customer experiences, with a strong emphasis on real-world impact and product evolution. The team values innovation, collaboration, and applying data science to solve complex business challenges in a dynamic environment.
The role of a Forward Deployed Data Scientist involves working directly with strategic customers to implement AI-driven support solutions. Daily tasks include understanding customer workflows, designing data solutions, and partnering with sales and product teams to ensure successful deployment. The candidate must have proven data science skills, experience with AI/ML, and excellent communication abilities to thrive in this customer-facing, high-ownership position.
Candidates should be proficient in SQL and Python, with experience in conversational AI or LLM applications. The role requires adaptability, strategic thinking, and the ability to work on-site with clients when needed. This contract position offers the chance to influence product development and customer success through innovative data-driven solutions, with a focus on scaling AI adoption in customer support.