About the role
Decagon is a prominent conversational AI company where the Technical Program Manager role is embedded within the team responsible for deployment strategy and product management. This group focuses on converting enterprise agreements into tangible customer successes by overseeing deployment processes and ongoing operations. The TPM specifically manages the execution of intricate client projects and internal initiatives that prepare the company for enterprise-level demands, ensuring deployments are delivered efficiently and with high standards as the organization expands.
In this position, the TPM collaborates with various internal teams to convert client needs into structured plans. They coordinate multiple parallel efforts, address potential challenges proactively, and maintain alignment across different groups. The role emphasizes refining operational methods and internal workflows to support smooth growth of Decagon's deployment capabilities. This opportunity requires working onsite in New York City, reflecting the company's preference for in-person teamwork.
Ideal candidates bring 4-6+ years of experience overseeing complex client rollouts or extensive cross-team projects, demonstrating the ability to lead initiatives without direct control over all contributors. A solid understanding of technical concepts is necessary to communicate effectively with development teams, along with excellent communication skills tailored to diverse audiences. Familiarity with large language models or conversational AI and experience navigating compliance and approval processes are advantageous. The company provides a comprehensive benefits package including healthcare, retirement options, parental support, and wellness resources.