About the role
At Cresta, a company specializing in AI-driven customer experience solutions, the Senior Partner AI Enablement Manager role focuses on developing and managing a partner ecosystem for the AI Receptionist product. This position involves creating enablement programs that empower partners to effectively sell and implement Cresta's AI technology, contributing to revenue growth and customer success. The role requires close collaboration with various internal teams including sales, marketing, product, and engineering to align partner activities with company goals.
Day-to-day responsibilities include owning the strategy and execution of partner enablement initiatives, managing learning platforms, and delivering training through workshops and certifications. The manager acts as a subject matter expert for AI Receptionist, supports partner onboarding, and ensures partners are equipped to engage customers confidently. They also track program effectiveness and continuously optimize content and delivery based on feedback and data.
Candidates should have extensive experience in solutions engineering, enablement, or customer success, particularly within the contact center industry and technology partnerships. Strong skills in program design, cross-functional collaboration, and executive communication are essential. The role is remote within the United States and demands a proactive approach to building scalable enablement programs in a fast-paced environment.