Principal Solutions Engineer, West

At Cresta, a company pioneering AI-driven customer experience solutions, the Principal Solutions Engineer role is integral to advancing AI adoption in contact centers. The team focuses on leveraging conversational AI, real-time agent assistance, and conversation intelligence to enhance customer interactions and operational efficiency. This position supports sales efforts by combining technical expertise with business consulting to tailor AI solutions for enterprise clients, primarily on the US West Coast in a remote capacity.

Day-to-day responsibilities include partnering with sales leadership to engage prospective customers, conducting technical discovery sessions, and designing AI-powered solutions that align with client business goals. The role involves demonstrating Cresta's platform capabilities, managing proof-of-value projects, and building business cases that quantify AI's impact on customer service metrics. The engineer acts as a bridge between sales, product, and engineering teams, providing insights on AI technologies and customer needs to influence product development and market strategy.

Candidates should have over seven years of customer-facing experience, including pre-sales or consulting in enterprise software or contact center technologies. Deep knowledge of contact center infrastructure, telephony systems, and AI/ML applications in conversational AI is essential. Strong communication skills and a consultative approach are required to translate complex technical concepts into business value. The role offers comprehensive benefits and supports remote work, emphasizing a collaborative and growth-oriented environment.