Junior Customer Success Manager (FR, ES, IT)

At Fonio, a company focused on creating intelligent voice solutions for various enterprises, the Customer Success team is essential in helping new clients get started with their systems. The Junior Customer Success Manager will assist customers from initial contact through to full deployment, ensuring their voice automation tools are properly configured and operational. The role involves direct interaction with clients, platform setup, and translating their business needs into technical configurations.

Candidates should have up to two years of experience working directly with customers, be fluent in at least two of French, Spanish, and Italian, and show a genuine interest in understanding technical systems. Experience with no-code automation platforms, APIs, or prompt design is advantageous. The position is based in Barcelona and requires a proactive approach, quick learning, and patience. It offers a clear career path into AI and voice technology fields, along with a competitive salary and a supportive team environment.

This role involves managing multiple onboarding processes, ensuring clients are satisfied and their voice systems are optimized for their specific needs. The successful applicant will contribute to ongoing improvements by sharing insights from customer interactions. Opportunities for advancement include moving into roles focused on customer success, technical solutions, or deployment, with an emphasis on developing expertise in voice automation and client engagement.