Junior Customer Success Manager (DACH)

At Fonio, a company focused on developing conversational AI solutions for various enterprises, the Customer Success team is essential in helping new clients integrate their systems. The Junior Customer Success Manager in the DACH region will be responsible for guiding clients through the initial setup of their virtual assistants, ensuring they are operational and tailored to each business's needs. The role involves direct interaction with customers via calls and platform navigation, customizing configurations for different industries.

Candidates should have up to two years of experience working directly with customers, demonstrating curiosity about technology and a knack for troubleshooting. Fluency in German and English is necessary, along with the ability to communicate technical details clearly and patiently. The role is based in Vienna and offers an environment that encourages rapid learning of AI and voice technology, with clear pathways for advancement into more specialized customer success or technical roles.

This position is full-time and requires physical presence at the office. The successful applicant will handle multiple onboarding projects simultaneously, work closely with product teams to enhance the customer experience, and ensure clients are fully engaged and satisfied. The company fosters a collaborative atmosphere, providing meals, necessary tools, and a culture of continuous innovation in conversational AI technology.