About the role
At Flai, a company revolutionizing the automotive service CRM space with AI, the Implementation Manager role is central to launching their platform in car dealerships across the U.S. This position is part of the Customer Success team and focuses on ensuring dealerships transition smoothly from signing up to fully using Flai's AI-native service CRM. The company is rapidly growing and backed by notable investors, aiming to modernize a traditionally manual industry.
The Implementation Manager will manage end-to-end launches, traveling frequently to dealerships to oversee integrations with dealer management systems and configure the platform to fit each service department's workflow. They will train dealership staff including service advisors and BDC teams, troubleshoot technical issues alongside engineers, and ensure adoption metrics are met. The role requires strong project management skills to handle multiple launches simultaneously and close collaboration with the founding team to refine rollout processes.
Candidates must have at least three years of experience implementing software in dealership environments, preferably on the service side, and be comfortable with technical tasks like data mapping and system integrations. The role demands high ownership, excellent communication skills, and readiness to travel over 50% of the time. Flai offers a remote work setup within the U.S., competitive compensation with equity, full benefits, and the chance to contribute to a pioneering AI product in a large, evolving market.