Forward Deployed Engineer

At Dodo, the engineering team focuses on deploying voice communication solutions for enterprise clients, ensuring seamless integration with existing customer systems. The role involves working directly with major customers to troubleshoot and implement complex telephony and data integrations, transforming customer needs into scalable product features. The team values problem-solving skills and technical ownership, aiming to improve deployment processes and product capabilities continuously.

The position requires hands-on experience in software development, especially in backend, integrations, and data handling, with a preference for those familiar with telephony or healthcare domains. The engineer will collaborate closely with customer operations, IT teams, and internal engineers, often working on live deployments to resolve critical issues. Building internal tools to streamline deployment and feeding insights back into product development are key responsibilities.

This full-time, on-site role is based in San Francisco, emphasizing a proactive, customer-focused approach. The ideal candidate is resourceful, autonomous, and eager to solve real-world problems quickly. They should be comfortable working across different teams and communicating technical solutions effectively, with a strong bias toward automation and operational efficiency.