Technical Platform Specialist

Dodo is seeking a Technical Platform Specialist to join their Customer Platform team at their San Francisco location. This role involves maintaining the technical health of the company's customer systems, working closely with customers, platform specialists, and engineering teams to ensure reliable operations across numerous locations. The specialist will handle complex technical issues, from initial report to resolution, acting as a key contact for critical accounts.

Daily responsibilities include troubleshooting, analyzing logs and data, and building tools to automate and improve customer support processes. The role requires a strong technical background, problem-solving skills, and the ability to communicate technical issues clearly. The specialist will also identify recurring problems and contribute to product and system improvements.

This is a full-time, on-site position that demands a proactive, resourceful individual who enjoys solving problems and helping customers. The candidate should be comfortable owning issues end-to-end, working with APIs, debugging systems, and maintaining a calm, effective approach during critical incidents. The role offers an opportunity to impact the scalability and efficiency of Dodo's customer support infrastructure.