At Dodo, the Platform Specialist is part of the Customer Platform team, working onsite in San Francisco. This role involves managing customer issues from start to finish, ensuring quick and accurate resolutions while maintaining clear communication with practice staff. The specialist develops expertise in Dodo's call, text, booking, and integration systems to troubleshoot complex problems effectively.
Daily responsibilities include reviewing customer interactions, identifying patterns, and collaborating with engineering teams to address root causes. The role also emphasizes creating helpful resources like FAQs and internal guides to improve support quality as the company expands to more locations.
Candidates should have experience in customer support or operations within software or healthcare practices, possess strong communication skills, and be comfortable analyzing data and system integrations. The position requires a proactive approach, high organization, and a passion for delivering excellent customer service in a small, close-knit team environment.