About the role
At Tandem Health, a fast-growing health-tech company focused on clinician-centered healthcare solutions, the Customer Support Specialist role is integral to enhancing user experience for Swedish customers. The company’s platform is designed to streamline medical workflows and improve patient care, and this position supports that mission by providing frontline assistance and technical troubleshooting. The role is based in Stockholm, working onsite at the company’s headquarters to foster collaboration and culture.
The specialist will manage first-line support via Intercom, addressing a range of inquiries from routine questions to complex technical issues. They will work closely with technical and medical operations teams to escalate and resolve problems efficiently. Key responsibilities include troubleshooting, clear communication with healthcare professionals, ownership of support cases, and identifying patterns to inform product improvements. The role demands a proactive, organized individual who thrives in a fast-paced environment and values delivering excellent customer experiences.
Candidates should have a strong affinity for technology and customer support, with the ability to diagnose software issues and communicate effectively in both Swedish and English. Experience with Intercom or similar SaaS support tools is advantageous. Tandem Health offers a competitive benefits package and emphasizes a culture of ownership, learning, and diversity, aiming to make a meaningful impact on healthcare through innovative technology.