Billing Support Specialist

At Aircall, a leading AI-powered customer communications platform serving over 22,000 companies globally, the Billing Support Specialist role is part of the Finance team's Billing Support unit. This team handles billing and payment inquiries, ensuring accurate resolutions and compliance with finance processes. Aircall operates internationally with headquarters in Paris and North America, fostering a fast-paced, collaborative environment focused on customer satisfaction and innovation.

The specialist will work primarily from Aircall's New York office in a hybrid setup, spending two days onsite weekly. Daily responsibilities include resolving billing issues such as invoices and payments, assisting customer-facing teams with subscription management, maintaining account balances, and collaborating with Accounts Receivable and Cash Collection teams. The role demands strong communication skills, technical aptitude for billing concepts, and the ability to multitask across platforms and channels.

Candidates should have prior experience in B2B SaaS customer support or related fields, with proficiency in CRM and ticketing systems. Analytical thinking, empathy, and time management are essential, along with comfort working cross-functionally in a multilingual, international setting. Knowledge of Spanish, French, or German is advantageous. Aircall values diversity, inclusion, and continuous learning, offering a competitive salary and a supportive work culture.