Senior Solutions Engineer, Southern Europe

At Aircall, a leading AI-powered customer communications platform, the Senior Solutions Engineer role is part of the Solution Engineering team supporting the Southern Europe region from their Paris office. The company integrates voice, SMS, WhatsApp, and AI to enhance customer interactions for over 22,000 companies globally. This role sits at the intersection of sales, customer relations, and product teams, providing technical expertise to drive revenue and customer success.

Day-to-day responsibilities include delivering technical demos, guiding proof of concepts, and collaborating with clients to tailor Aircall’s solutions to their workflows. The engineer will manage internal and external stakeholders, handle objections, and contribute to documentation and knowledge sharing. The role demands strong communication skills, technical proficiency with APIs and programming languages, and a customer-centric mindset to ensure solutions meet client needs effectively.

Candidates should have experience in solution or sales engineering, familiarity with AI-powered tools, and ideally hands-on experience with agentic AI workflows involving voice and messaging agents. Fluency in French and English is required, with additional languages considered a plus. The position offers a dynamic, fast-paced environment emphasizing continuous learning, diversity, and work-life balance, based in Aircall’s Paris headquarters.