Senior Product Manager

Aircall is a prominent platform that integrates AI to enhance customer communication, focusing on managing how calls are routed through systems like queues and IVRs to ensure dependable connections. This role involves overseeing the critical process where AI-driven interactions transition smoothly to human agents. The company maintains a global presence, including offices in Paris and Madrid, and is committed to advancing AI technologies to improve user experiences and operational efficiency.

The Senior Product Manager will lead the vision and execution for the Calls & Routing segment, working closely alongside technical teams, creative experts, analysts, and marketing professionals. Responsibilities include collecting and analyzing customer feedback, setting clear objectives and performance indicators, overseeing the entire product lifecycle, and coordinating efforts across various departments to ensure cohesive progress, particularly in areas involving AI.

Ideal candidates will have a minimum of five years managing products, especially in business software environments, demonstrating a history of driving significant improvements for clients and the company. They should be comfortable handling complex technical systems and integrating AI solutions. Experience in telecommunications or cloud-based phone systems is advantageous. This position is located in either the Madrid or Paris office, within a company culture that prioritizes diversity, inclusion, and a healthy work-life balance.