About the role
At Decagon, a leading conversational AI platform, the Agent Product Manager role is integral to transforming customer experiences for major enterprises. This position involves partnering with Fortune 500 C-suite executives to define and execute AI-driven customer service transformations. The role is embedded within a team focused on delivering customized AI agents that enhance interactions across multiple communication channels, contributing to the company's innovative approach to customer engagement.
The Agent Product Manager is responsible for the end-to-end delivery, adoption, and expansion of AI solutions, acting as the primary technical and strategic owner for key accounts. Daily activities include collaborating with sales, engineering, and strategy teams to build and optimize AI agents tailored to complex customer workflows. This senior individual contributor role requires independent decision-making and leadership in managing cross-functional teams to ensure successful deployment and scaling of AI agents.
Candidates should have at least three years of experience managing high-stakes projects and building trust with senior executives, ideally with a background in consulting, product management, or forward-deployed engineering. Strong technical skills and executive presence are essential, along with the ability to navigate fast-paced, ambiguous environments. Preferred qualifications include technical degrees or equivalent experience and familiarity with enterprise software deployments at large organizations. The role is based in San Francisco and is full-time onsite.