About the role
At Twilio, the Customer Support team plays a vital role in ensuring clients maximize the benefits of the company's communication platform. The Technical Support Engineer 2 will work remotely from Ireland, assisting developers and support teams with complex technical issues related to APIs, SDKs, and VoIP services. The role involves troubleshooting, bug reporting, and collaborating with product teams to improve customer experience and product quality.
Daily responsibilities include diagnosing network, SIP, and telephony problems, and communicating solutions clearly to both technical and non-technical audiences. The candidate should have experience with JavaScript, server-side languages, and API protocols, along with strong problem-solving skills. Support may extend to working on holidays, with a rostered schedule that includes weekends.
This position is suitable for someone with at least two years of technical support experience, especially in full-stack JavaScript environments, and familiarity with network and telephony troubleshooting. The role is contract-based, remote, and emphasizes teamwork, customer focus, and continuous learning. The company values diverse backgrounds and encourages applicants from various industries to apply.