About the role
At Twilio, the team focuses on delivering innovative communication solutions to a global customer base, supporting developers and businesses in creating personalized experiences. The company emphasizes a remote-first culture, allowing employees to work from anywhere, including Colombia, with occasional in-person meetings. The environment encourages continuous learning and collaboration across departments to improve products and customer satisfaction.
The role of a Technical Account Manager involves providing expert technical support to strategic clients, resolving complex issues, and offering proactive guidance to enhance their use of Twilio's technologies. Daily tasks include troubleshooting, collaborating with developers, and reporting insights to improve support processes. The position requires strong technical skills, excellent communication, and the ability to manage multiple priorities under pressure.
Candidates should have over four years of experience in API, RESTful services, and troubleshooting cloud solutions, with knowledge of server-side and client-side programming languages. Skills in network troubleshooting, understanding of TCP/UDP, SSL/TLS, and experience managing customer accounts are essential. The role is suited for those who are inquisitive, organized, and eager to contribute to product improvements, with a preference for familiarity with telecoms and VOIP technologies.