About the role
At Yoodli, a Seattle-based AI company focused on enhancing human communication skills, the Strategic Customer Success Manager role is integral to supporting enterprise clients. The company’s AI platform aids individuals and organizations in improving communication, learning new skills, and preparing for various professional interactions. Yoodli’s team is composed of experienced professionals from top tech companies, fostering a culture of innovation and continuous improvement.
The Strategic Customer Success Manager will manage enterprise accounts to ensure excellent customer experiences throughout the lifecycle. Responsibilities include driving product adoption, increasing customer satisfaction and retention, and collaborating with sales, product, and leadership teams to maximize client value. The role requires strong relationship-building skills and a strategic approach to customer success, focusing on growth and expansion within key accounts.
Candidates should have over five years of experience managing enterprise customer success, with proven success in driving adoption and meeting customer success metrics. Effective communication skills and proficiency with CRM and customer engagement tools are essential. Experience with SaaS ecosystems, analytics, and automation strategies is a plus. The position is hybrid at Yoodli’s Seattle headquarters, offering competitive compensation, equity, and benefits within a dynamic startup environment.