About the role
Yoodli is a Seattle-based company specializing in AI-powered communication coaching designed to enhance professional skills for individuals and organizations. The Growth Customer Success Manager will join the Customer Success team, focusing on supporting mid-market clients by helping them leverage Yoodli's platform to improve communication and adapt to evolving AI-driven workplace demands. The company fosters a culture of innovation, collaboration, and continuous learning, supported by strong financial backing and a diverse client base.
This position involves managing a portfolio of 40-60 accounts, with responsibilities centered on maintaining strong client relationships, encouraging product usage, and identifying opportunities for account growth. The role requires close coordination with sales, product, and leadership teams to ensure clients derive maximum benefit from Yoodli's offerings. Effective communication and the ability to assess client engagement and satisfaction are critical for success in this role.
Ideal candidates will have a solid background in managing client relationships and driving adoption within SaaS environments. Proficiency with CRM and customer engagement tools is important, along with a proactive approach and adaptability to a dynamic startup setting. Experience with AI tools and developing strategies for customer lifecycle management is advantageous. The role is based onsite in Seattle and offers a competitive compensation package including equity and benefits.