About the role
Parloa is seeking a Staff UX Researcher to join their product team in Berlin, focusing on shaping user insights that influence product development and strategy. The role involves leading both qualitative and quantitative research efforts, working closely with cross-functional teams including Product, Design, Engineering, and AI. The researcher will help uncover user needs, build research practices, and support the scaling of research operations within the company.
Daily responsibilities include designing and conducting research to address complex questions about AI-powered customer interactions, analyzing data, and translating findings into actionable insights. The candidate will also coach product designers in research methods and establish systems to improve research quality and efficiency. The role requires a deep understanding of mixed-method research and experience in both B2B and consumer contexts.
Candidates should have strong expertise in qualitative and quantitative research, with a proven track record of influencing product decisions. Experience in emerging technologies, conversational AI, or multimodal experiences is a plus. The position is based in Berlin, with the opportunity to work in a fast-paced environment that values ownership, clarity, and impactful work.