About the role
Parloa is seeking a Principal Software Engineer specializing in real-time voice and VoIP systems. The role involves leading the technical development of voice infrastructure that supports low-latency, high-reliability phone conversations for enterprise clients. The engineer will set architectural standards, solve complex problems, and collaborate with AI and infrastructure teams to ensure scalable, efficient voice communication solutions.
The candidate will own the design and implementation of protocols like SIP, WebRTC, and RTP, and work on optimizing call quality and system performance across global markets. They will also mentor senior engineers, influence product direction, and represent the company's voice expertise in customer and partner interactions, ensuring the voice stack meets enterprise standards for security and observability.
This position requires extensive experience in building and maintaining large-scale, real-time voice systems, with deep knowledge of telephony protocols, codecs, and media transport. The role is hands-on, involving system programming skills in languages like C, C++, or Go, and familiarity with cloud environments and container orchestration. The work is primarily based in Berlin, with a focus on advancing Parloa's innovative customer experience solutions.