About the role
At Dialpad, a leading AI platform for customer experience, the engineering team focuses on creating real-time voice and digital solutions that enhance customer interactions. The company’s platform integrates AI agents with human support, enabling seamless issue resolution and automation across various communication channels. The team values curiosity, persistence, and empathy, working together to build innovative features that improve operational efficiency and customer satisfaction.
The role of a Senior Software Engineer in the Integrations team involves designing and developing native integrations with popular SaaS platforms like Salesforce, HubSpot, and Microsoft Teams. The engineer will translate customer needs into scalable technical solutions, owning features from conception to deployment. Collaboration with cross-functional teams and mentoring junior engineers are key aspects of the role, which aims to deliver reliable, high-performance integrations that automate workflows and connect external systems.
This position requires extensive experience in backend and full-stack development, with proficiency in Python or JavaScript. The engineer should be skilled in building APIs, webhooks, and event-driven systems, with a strong focus on security, performance, and maintainability. The work is hybrid, based in Bangalore, and involves participating in code reviews, troubleshooting complex issues, and contributing to emerging AI technologies. The role offers an opportunity to impact a broad customer base through innovative integration solutions.