Senior Technical Support Engineer - Telephony

At Talkdesk, the team focuses on delivering advanced customer support for their AI-driven contact center solutions. The role involves troubleshooting complex telephony issues, managing escalations, and acting as a technical advisor for developers and clients. The support engineer will also develop automation tools and optimize processes to improve efficiency, working closely with engineering and product teams to resolve technical challenges.

The ideal candidate has 2-4 years of SaaS support or IT project experience, with strong knowledge of SIP, telephony, and APIs like Twilio or Nexmo. Excellent communication skills and a proactive, customer-focused approach are essential. The role requires fluency in English and familiarity with SQL, JavaScript, and networking protocols.

This remote position is based in the USA and offers a competitive salary, benefits, and opportunities for professional growth. The engineer will work primarily in a support capacity, providing white-glove service, technical guidance, and strategic consulting to clients, ensuring their success with Talkdesk’s AI-powered solutions.