Senior Solutions Consultant - Life Sciences

At Talkdesk, the Senior Solutions Consultant role is part of the Professional Services team focused on delivering advanced Customer Experience Automation (CXA) and Contact Center as a Service (CCaaS) solutions specifically for healthcare and life sciences clients. This position involves leading strategic implementations that integrate Talkdesk's products with major industry systems like Salesforce Life Sciences Cloud, Veeva Vault, and Epic, ensuring alignment with client objectives and regulatory standards. The consultant acts as a technical expert and trusted advisor throughout the project lifecycle, supporting both new and existing customers remotely across the United States.

Day-to-day responsibilities include designing, developing, and deploying complex integrations with healthcare CRM and Electronic Health Record (EHR) systems, troubleshooting workflows involving standards such as HL7 and FHIR, and mentoring internal teams to build integration expertise. The role requires collaboration with cross-functional groups including Product and Support to address feature requests and improve deployment processes. The consultant also contributes to creating reusable assets and best practice documentation to enhance implementation quality and scalability.

Candidates should have a technical background with at least three years of experience in professional services or consulting within SaaS environments, particularly involving AI or automation solutions. Expertise in Epic integrations or life sciences CRM platforms is essential, along with knowledge of healthcare compliance frameworks like HIPAA. Strong communication skills, problem-solving abilities, and a consultative approach are critical for success. The position is fully remote within the US and demands a proactive, organized individual capable of managing complex projects and client relationships in a fast-paced setting.