Marketing Operations Senior Manager

At Talkdesk, the Marketing Operations Senior Manager plays a pivotal role in bridging high-level go-to-market strategies with daily execution to ensure marketing investments effectively drive pipeline growth and business results. This position is central to the marketing organization, collaborating closely with the CMO, marketing leadership, and campaign teams to establish operational rhythms that include fiscal planning, program governance, and delivering actionable insights to leadership. The role focuses on translating strategy into structured execution and demonstrating marketing's full value to the business.

Day-to-day responsibilities involve analyzing full-funnel marketing performance to guide investment decisions, managing strategic initiatives by building operational roadmaps and tracking milestones, and redesigning workflows to improve cross-functional speed and efficiency. The manager also leads fiscal planning and budget optimization efforts, ensuring resources are allocated for maximum return. Additionally, they drive practical AI adoption within the marketing team to streamline processes, enhance insights, and empower self-service execution.

Candidates for this role must be autonomous and strategic, capable of translating executive priorities into actionable programs while maintaining accountability for delivery. They should possess strong business acumen to interpret data beyond reports, providing narratives that demonstrate marketing's impact on revenue and growth. Collaboration skills are essential to break down silos and improve workflows across diverse marketing functions. Hands-on experience with marketing systems and a commitment to driving initiatives to completion are also key requirements. The position is based in San Francisco with remote work options.