About the role
At Talkdesk, the Forward Deployed AI Engineer role is embedded within the Professional Services team, focusing on delivering advanced AI-driven customer experience solutions. This position involves leading technical projects that deploy Talkdesk's Agentic AI platform for enterprise clients, ensuring the architecture meets high standards for security and scalability. The engineer acts as a bridge between product innovation and client implementation, shaping how AI agents transform customer interactions.
Day-to-day responsibilities include hands-on software development using languages like JavaScript, Python, and TypeScript to build and deploy AI agents. The engineer manages complex system integrations, handles technical risks, and collaborates closely with customer technical leaders to ensure successful project outcomes. They also mentor junior engineers and contribute feedback to improve Talkdesk's AI products and deployment tools, driving continuous innovation in customer experience automation.
Candidates should have 5-7 years of software or solution engineering experience, with at least one year focused on AI or agentic system architecture. Expertise in multi-agent systems, prompt engineering, and secure data integration is essential. Experience with Retrieval-Augmented Generation systems and familiarity with healthcare or retail systems is advantageous. This remote role requires strong leadership skills and the ability to operate autonomously in high-stakes, customer-facing environments.