Senior Partner Solutions Engineer - EMEA

At Talkdesk, a leader in Customer Experience Automation (CXA) and Contact Center as a Service (CCaaS), the Senior Partner Solutions Engineer role is embedded within the Solution Engineering & Shared Services team. This position focuses on supporting and enabling key partners such as Telcos, Systems Integrators, and Resellers across the Netherlands, Belgium, Luxembourg, and Germany. The role involves deep technical engagement and collaboration to grow partner practices around the Talkdesk platform.

Day-to-day responsibilities include designing and executing partner enablement plans, coaching on technical discovery and demonstrations, and providing co-selling support with a focus on Agentic AI solutions. The engineer leads advanced technical discussions, supports integration with enterprise ecosystems like CRM and UCaaS, and acts as a liaison between partners and Talkdesk’s product and engineering teams. The role requires frequent travel within the region and working primarily from partner offices.

Candidates must have over 10 years of experience in partner or pre-sales engineering within the CCaaS/CXA sector, with strong communication skills and fluency in Dutch and English. Technical expertise in telephony protocols and applied AI technologies, especially related to contact centers, is essential. The position demands a partner-centric mindset, strategic technical leadership, and the ability to represent Talkdesk at industry events. The role is remote within the Netherlands and requires a bachelor's degree or equivalent experience.