Senior Solution Consultant

At Talkdesk, the team focuses on creating innovative customer interaction solutions within a SaaS platform. The Senior Solution Consultant plays a vital role in leading customer deployments, acting as both a technical advisor and project manager. The role involves understanding client needs, designing tailored solutions, and ensuring successful implementation while collaborating with internal teams to meet project goals.

Daily responsibilities include managing complex projects, gathering technical and functional requirements, and developing prototypes and training materials. The candidate must have experience with CRM integrations, technical documentation, and project planning. They will work in a hybrid or remote setting, engaging with clients and internal teams to deliver high-quality customer solutions.

Ideal candidates possess a technical background, strong communication skills, and experience in SaaS or contact center solutions. They should be organized, proactive, and capable of working cross-functionally in a fast-paced environment. Fluency in English and up to 30% travel are also required, with a focus on customer success and technical consulting.