Senior Solution Architect

At Talkdesk, the team is dedicated to creating intelligent customer engagement tools powered by AI. The Senior Solution Architect will collaborate with various internal departments to craft customized software solutions that address client needs. The role involves leading initial client discussions, drafting comprehensive project proposals, and offering technical mentorship to team members, all with a focus on delivering value and clarity.

On a daily basis, the architect will gather detailed client requirements, suggest optimal practices, and convert these insights into practical technical strategies. They will also identify opportunities for product enhancements, influence development plans, and refine internal processes to boost efficiency. Strong technical expertise, clear communication, and experience overseeing large-scale IT projects are essential for success.

This position is suitable for individuals with a background of several years in client-facing roles within the tech industry or extensive experience managing enterprise-level IT initiatives. Familiarity with customer experience platforms, contact center solutions, and unified communications is advantageous. Knowledge of web service protocols, CRM systems, and SaaS deployment models will support effective performance. The role offers a competitive compensation package, benefits, and the chance to contribute to a forward-thinking organization that champions diversity and inclusion.