About the role
At Fin, now part of Salesforce, the focus is on delivering exceptional customer experiences through their AI Agent Fin, which supports businesses across service, sales, and ecommerce channels. The Senior Program Manager role is part of the Strategic Program Management team based in Dublin, working on high-impact company priorities and cross-functional projects that drive Fin's mission forward. This team operates at the intersection of AI and customer success, shaping the future of workforce transformation in the agentic era.
The Senior Program Manager will partner with company leadership to manage complex and fast-moving initiatives, bringing clarity to ambiguous challenges and driving execution from start to finish. Responsibilities include defining program priorities, managing risks and dependencies, and fostering strong relationships across teams. The role demands a hands-on approach to problem-solving, data-informed decision-making, and the ability to influence senior stakeholders while maintaining accountability for delivering meaningful outcomes.
Candidates should have over seven years of experience in program management or business operations, preferably within B2B SaaS environments. They must demonstrate strong operational judgment, strategic thinking, and excellent communication skills to navigate complexity and drive projects forward. The position is hybrid based in Dublin, requiring a proactive, resourceful individual who thrives in dynamic settings and can effectively collaborate with executives and cross-functional teams to enhance organizational effectiveness.