About the role
At Fin, now part of Salesforce, the focus is on delivering exceptional customer experiences through their AI Agent Fin, which supports businesses across service, sales, and ecommerce channels. The company integrates AI with CRM to transform customer support, aiming to innovate the future of customer experience. The Account Manager role is part of the commercial sales team, targeting small to medium businesses in the EMEA region, contributing to the growth of existing accounts.
The Account Manager will independently manage and grow a portfolio of clients, driving pipeline and revenue through strategic sales processes. Responsibilities include securing renewals, employing data-driven forecasting, and acting as a consultative partner by providing value-based selling and ROI analysis. Collaboration with internal teams such as solution engineers and marketing is essential to close complex deals and strengthen customer relationships by understanding their business priorities.
Candidates should have at least two years of B2B SaaS sales experience with a proven track record of meeting quotas, preferably in customer service or CRM sectors. A strong business development mindset, technical curiosity about AI, and excellent communication skills are required. Familiarity with value selling methodologies and AI-enabled products is advantageous. The role is based in Dublin, Ireland, and offers opportunities for career growth within a rapidly expanding company focused on AI-driven customer success.