About the role
At Fin, now part of Salesforce, the focus is on delivering exceptional AI-driven customer experiences through their AI Agent Fin, which supports businesses across service, sales, and ecommerce channels. The company is pioneering the future of customer experience by integrating AI with human agents, aiming to transform workforce interactions in the agentic era. The role sits within the R&D team, contributing directly to this innovative product.
The Senior Forward Deployed Product Manager will engage closely with strategic customers in Dublin, managing the entire deployment lifecycle of Fin's AI solutions. This includes pitching, scoping, configuring, and resolving technical or operational challenges to ensure successful adoption and measurable customer outcomes. The role demands hands-on involvement with the product and collaboration across sales, success, and engineering teams to deliver seamless customer experiences and continuously improve the product based on real-world insights.
Ideal candidates demonstrate strong customer empathy, technical fluency with modern tech stacks including APIs and LLMs, and the ability to communicate effectively with both executives and engineers. They thrive in ambiguous, fast-paced environments, balancing strategic thinking with detailed execution. Experience in enterprise product management, B2B SaaS, or technical consulting is advantageous. The position offers a hybrid work model in Dublin and emphasizes operational rigor and cross-functional influence.