Senior Manager, Solutions Engineer (FSI)

At Talkdesk, the team focused on customer experience automation is expanding, and the senior solutions engineering manager will lead this effort within the Financial Services & Insurance sector. The role involves guiding a team of solution engineers, fostering a culture of continuous learning, and ensuring high performance in pre-sales activities. The manager will work closely with sales, product, and professional services teams to align strategies and improve customer outcomes.

Daily responsibilities include recruiting top talent, developing scalable sales processes, and managing team KPIs. The role requires deep domain expertise in FSI, experience with AI-powered SaaS solutions, and strong technical and leadership skills. The manager will participate in forecast calls, navigate complex enterprise deals, and build trust with client leadership to ensure long-term success.

This position is remote within the United States, offering a competitive salary range and benefits such as health insurance, retirement plans, and paid time off. The role is suitable for experienced professionals with at least 7 years in solution engineering or pre-sales, including 3-5 years in leadership. The company values diversity, innovation, and a customer-centric approach, fostering an inclusive work environment.