Senior Manager, Software Engineering (L5)

At Twilio, the team focuses on developing compliance-related services within the communications platform, specifically managing the Know Your Customer (KYC) processes. The role involves leading a team responsible for building and maintaining Trust Hub, Twilio's KYC platform, which supports both external clients and internal engineering teams. The manager will oversee the delivery of reliable APIs, compliance workflows, and operational tooling to ensure seamless global communication services.

The senior manager will be actively involved in strategic planning, driving AI adoption, and ensuring operational excellence. Daily tasks include translating long-term technical strategies into actionable plans, fostering a culture of innovation with AI tools, and maintaining high standards for system reliability and security. The role demands balancing stakeholder needs, managing team growth, and ensuring the delivery of customer-centric products.

Candidates should have extensive experience in software engineering and management, with a strong background in designing distributed, cloud-native systems. The position is remote, based in India, and involves collaborating with cross-functional teams to prioritize work, communicate progress, and build a high-performing, inclusive engineering environment. The role emphasizes leadership, technical expertise, and strategic thinking to support Twilio’s mission of transforming communication.