Program Manager, Carrier Operations & Governance

At Twilio, the team responsible for carrier relations and operations is seeking a Program Manager to lead a new, high-profile initiative focused on optimizing the company's global telecom ecosystem. The role involves designing and implementing governance programs, building operational models, and managing cross-functional projects that impact executive-level decision-making. The person will work remotely from Canada or the US, collaborating with senior leadership and diverse teams to enhance operational maturity.

Day-to-day responsibilities include managing end-to-end program execution, developing operational cadences, and creating standard runbooks and policies. The role requires strong skills in process improvement, data analysis, and change management to enable organizational transformation. The candidate will also facilitate operational forums and ensure the delivery of accurate reporting and insights to stakeholders.

Candidates should have over five years of experience in management consulting, telecom, or strategy roles, with a proven ability to lead complex, cross-functional initiatives. The position is contract-based, suitable for experienced professionals comfortable working remotely, and involves significant interaction with executive leadership to drive operational excellence and governance in a global telecom environment.