About the role
At Twilio, the product management team focuses on communication solutions, with this role centered on email and cross-channel integrations. The Principal Product Manager will oversee the development of strategic plans, working closely with internal teams and external partners to enhance email infrastructure and APIs. The role involves translating customer needs into impactful product features, ensuring scalable and reliable systems that support business growth.
Daily responsibilities include leading multi-year roadmaps, managing product requirements, and coordinating launches, especially when transitioning customers to modernized APIs. The candidate must have extensive experience in product management within the email domain, with a strong understanding of cloud services like AWS and Azure, and API design. The position is remote, requiring collaboration across global teams, with occasional travel for in-person meetings.
Candidates should bring over a decade of product management experience, particularly in email and communication products, and demonstrate leadership in complex, enterprise environments. Soft skills such as collaboration, mentorship, and strategic thinking are essential. The role is open to experienced professionals who can work independently and thrive in a remote setting, with a focus on delivering high-impact solutions that align with customer and business needs.